FAQ

Question: How do I bid?
Answer: Once you’ve registered with Bulldog Auctionz, you will be assigned a bidder number and a password. Within each auction announcement listed on our home page, you will see a link that says: Click here to bid online now. Once you’ve clicked on the link you will see the items within the auction, to the far right of each auction, there will be two data entry boxes. The one to the left is where you enter your bid amount. The box to the right is where you enter your max bid. Max bid is generally when you KNOW your limit to what you will pay for the item & don’t have the time to keep visiting the site to increase your bids if needed. Your max bid may also be outbid. You will receive email notifications of the status of your bids. *note: Any bids made in the last few minutes of the auction will cause the auction to be extended for up to four minutes longer to prevent bid sniping and to give everyone a fair chance at bidding.

Question: What happens once the auction is over?
Answer: At the end of each auction, the credit card you provided for purchases will automatically be charged (bidding premiums, sales taxes, etc.) and you will be sent an invoice/receipt detailing your purchases and total as “paid in full”. On the invoice, you will see the address and times set for pick-ups. It is not necessary for you to bring your invoice to the auction house for pick-ups. We will have a copy on hand. The invoice mailed to you IS your reciept. *please note. if your card is declined when our system charges your card at the end of an auction, your bidding privileges will be suspended until a valid credit card is on file.

Question: I bid on an item and I thought I won because I didn’t receive an email that I was outbid. What happened?
Answer: This issue is almost always caused by an invalid email address entered into your profile. To check/update your email address, sign into your bidder profile and make any necessary changes. The other reason this may be happening is because your emails from us are going directly to your spam folder. Check your spam folder and add Bulldog Auctionz as an approved sender.

Question: How does the auction bidding work?
Answer: When you find an item you’d like to bid on, there are two options. Depending on your availability to update your bids. 1. You can enter the minimum bid amount which will be displayed in the area to left of the bid entry boxes under the column title “next bid required”. All of our auctions start at $1.00, but the increments increase as the highest bid increases. If you have a fixed amount you’d like to submit, you can enter your bid in the box to the right which is for “max bids”. Other bidders can’t see your max bid amount and will be automatically outbid by you until they’ve outbid YOUR max bid. Any bids made in the last few minutes of the auction will cause the auction to be extended for up to four minutes longer to prevent bid sniping and to give everyone a fair chance at bidding.

Question: Will there be someone there to help me carry heavy items and load them into my car?
Answer: We do not offer assistance with carrying items to your car or help loading them. We will bring all items to the entrance of the warehouse where they can be carried out by yourself or any help that you bring along. Our staff needs to be available to assist with other customer pickups at all times during pick-up days.

Question: Can I have my items shipped for me?
Answer: Sorry, We do not offer shipping services at this time.

Question: What happens if I can’t pick up my items?
Answer: If you are unable to pick up your items on either of the scheduled pick-up days, arrangements can be made (BY APPOINTMENT ONLY) to pick up your items on the following pick-up days ONLY. You must call us at (818) 341-1101 to schedule your appointment before the scheduled pick-up days that you were unable to attend have ended. Items left behind without any arrangements made before the end of the pick-up period will be considered abandoned and resisted in our next auction.

Question: When and where do I pick up my items?
Answer: All auction pickup information will be on our website under the auction that you’re bidding on. Simply click on the details link. You will also see pick-up dates, times and location on the invoice that is emailed to you at the end of the auction.


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